A loving family, fracturing under pressure...

Jeff Griffin, a mechanic, and his wife, Sarah, travel from Montana to Manhattan to give their nine-year-old son, Cole, his dream vacation as they secretly face the heart-wrenching turmoil that has them teetering on divorce.

In the wake of their heartbreak, a mother and son disappear...

While sightseeing near Times Square, Jeff steps into a store to buy batteries...